By Katherine Gifford of Moraware You can talk about reworks and how to reduce them until you’re red in the face. And that’s actually great because we all know they are a major problem. But, in order to reduce your reworks, you first need to understand the what, who, and how that is unique … Read more
By Katherine Gifford of Moraware Let’s face it – every business hopes their customers are happy. After all, that leads to more customers! But unless we’re actively paying attention to what makes our customers happy or where mistakes are happening, there are probably more tough conversations than we’d like! The good news is that … Read more
By Katherine Gifford of Moraware Whenever someone mentions building out processes for your company, many managers get a look of terror in their eyes and run for cover, thinking about 500-page SOP manuals and nitpicking every single detail of their operation. But streamlining your shop doesn’t have to be so painful, … Read more
By Katherine Gifford of Moraware It turns out that I was very wrong when I assumed that EOS was a type of lip balm. So, if you have been hearing references to “EOS” buzzing around and don’t know what it means…you are not alone, my friend. I’m here today to give … Read more
You, my friend, are full of potential. There are many inspiring industry stories of folks starting in one role and evolving into another role that helps them reach their goals, whatever that may be. All you need is a foot in the door and the right mindset. Let’s discuss some … Read more
By Katherine Gifford of Moraware Have you ever woken up in the middle of the night to get a glass of water and stubbed your big toe on the nearest table? Well, inflation is kinda like that. Except instead of hurting your toe, it hurts your bottom line. It also hurts … Read more
“Oops…” Those are words you never want to hear when you are getting a haircut or during a countertop job. Every time this phrase is uttered, it usually means it’s going to cost some money to fix it. And there’s nothing worse than having to use more time and resources to … Read more
By Katherine Gifford of Moraware For years, hiring has always been a huge challenge for the stone industry. Shops are busier than ever, and the labor pool is smaller than ever. We can’t fix that, unfortunately. But, we can try to help by sharing some best practices when it comes to hiring … Read more
By Katherine Gifford of Moraware There never seems to be enough time in the day. It’s true for our personal lives, and for countertop fabricators, it’s especially true in the office. Luckily, with some fancy scheduling, you can save some time here and there throughout the day. It might not seem … Read more
As if finding help wasn’t hard enough for busy fabricators, once you find the employees you need, you have to train them! While it might take time out of your very busy schedule, training is a vital part of keeping your business running smoothly and efficiently. If you look at employee retention … Read more
