IWF Atlanta: Events for the Countertop Industry

The 2016 International Woodworking Fair (IWF) is scheduled to run August 24 through August 27 at the Georgia Congress Center in Atlanta, and several educational opportunities have been made available for those in the countertop industry. The IWF 2016 Education Conference covers a wide range of topics in six all-day … Read more

IWF Atlanta: Events for the Countertop Industry

The 2016 International Woodworking Fair (IWF) is scheduled to run August 24 through August 27 at the Georgia Congress Center in Atlanta, and several educational opportunities have been made available for those in the countertop industry. The IWF 2016 Education Conference covers a wide range of topics in six all-day … Read more

Preserving Tranquility in the Face of Hostility

By Mark Gorkin Companies often invite their own dis-ease and disorder by not knowing how to manage the emotionally negative or belligerent employee. Two effects are predictable when such a stress carrier goes unchecked:  a) The company’s atmosphere will be disrupted, and b) The client’s trust will be contaminated. Interpersonal … Read more

Preserving Tranquility in the Face of Hostility

By Mark Gorkin Companies often invite their own dis-ease and disorder by not knowing how to manage the emotionally negative or belligerent employee. Two effects are predictable when such a stress carrier goes unchecked:  a) The company’s atmosphere will be disrupted, and b) The client’s trust will be contaminated. Interpersonal … Read more

Credibility: 5 Ways to Make People Believe You

By Roger Dawson The absolute cornerstone of your ability to persuade – what it all rests upon – is the level of credibility you have with the other person. When you speak, do they believe you? Unless they do, there is no possibility that you can get them to do … Read more

Credibility: 5 Ways to Make People Believe You

By Roger Dawson The absolute cornerstone of your ability to persuade – what it all rests upon – is the level of credibility you have with the other person. When you speak, do they believe you? Unless they do, there is no possibility that you can get them to do … Read more

The “Marshall Plan” for Customer Aftercare: How to Spend Less & Sell More

by Ernest Nicastro My wife likes to shop at the local Safeway. Is it because of the competitive prices? Yes, that’s part of it. Is it because of the convenient location? Yes, that’s part of it too. She also likes their produce department. But the biggest reason she likes to … Read more

The “Marshall Plan” for Customer Aftercare: How to Spend Less & Sell More

by Ernest Nicastro My wife likes to shop at the local Safeway. Is it because of the competitive prices? Yes, that’s part of it. Is it because of the convenient location? Yes, that’s part of it too. She also likes their produce department. But the biggest reason she likes to … Read more