The “Marshall Plan” for Customer Aftercare: How to Spend Less & Sell More

by Ernest Nicastro My wife likes to shop at the local Safeway. Is it because of the competitive prices? Yes, that’s part of it. Is it because of the convenient location? Yes, that’s part of it too. She also likes their produce department. But the biggest reason she likes to … Read more

The “Marshall Plan” for Customer Aftercare: How to Spend Less & Sell More

by Ernest Nicastro My wife likes to shop at the local Safeway. Is it because of the competitive prices? Yes, that’s part of it. Is it because of the convenient location? Yes, that’s part of it too. She also likes their produce department. But the biggest reason she likes to … Read more

Assuring Customer Satisfaction

By Tony Alessandra “Those who enter to buy, support me. Those who come to flatter, please me. Those who complain, teach me how I may please others so that more will come. Only those who hurt me are displeased but do not complain. They refuse me permission to correct my … Read more

Assuring Customer Satisfaction

By Tony Alessandra “Those who enter to buy, support me. Those who come to flatter, please me. Those who complain, teach me how I may please others so that more will come. Only those who hurt me are displeased but do not complain. They refuse me permission to correct my … Read more