Preserving Tranquility in the Face of Hostility

By Mark Gorkin Companies often invite their own dis-ease and disorder by not knowing how to manage the emotionally negative or belligerent employee. Two effects are predictable when such a stress carrier goes unchecked:  a) The company’s atmosphere will be disrupted, and b) The client’s trust will be contaminated. Interpersonal … Read more

Preserving Tranquility in the Face of Hostility

By Mark Gorkin Companies often invite their own dis-ease and disorder by not knowing how to manage the emotionally negative or belligerent employee. Two effects are predictable when such a stress carrier goes unchecked:  a) The company’s atmosphere will be disrupted, and b) The client’s trust will be contaminated. Interpersonal … Read more

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