When Negotiating, Money Isn’t As Important As You Think

By Roger Dawson Let me tell you about my pet subject: When you’re selling your product or service, money is way down the list of things that are important to the other side. People Want to Pay More, Not Less After two decades of training salespeople, I have become convinced … Read more

When Negotiating, Money Isn’t As Important As You Think

By Roger Dawson Let me tell you about my pet subject: When you’re selling your product or service, money is way down the list of things that are important to the other side. People Want to Pay More, Not Less After two decades of training salespeople, I have become convinced … Read more

The “Marshall Plan” for Customer Aftercare: How to Spend Less & Sell More

by Ernest Nicastro My wife likes to shop at the local Safeway. Is it because of the competitive prices? Yes, that’s part of it. Is it because of the convenient location? Yes, that’s part of it too. She also likes their produce department. But the biggest reason she likes to … Read more

The “Marshall Plan” for Customer Aftercare: How to Spend Less & Sell More

by Ernest Nicastro My wife likes to shop at the local Safeway. Is it because of the competitive prices? Yes, that’s part of it. Is it because of the convenient location? Yes, that’s part of it too. She also likes their produce department. But the biggest reason she likes to … Read more

Seven Habits of Diversity-Conscious Managers

By Lenora Billings-Harris Think of a leader/manager in your life who really motivated you to be the best you could be. What attributes or characteristics describe that person? What habits did he or she have that worked for you? Over the past few years, I have asked hundreds of leaders … Read more

Seven Habits of Diversity-Conscious Managers

By Lenora Billings-Harris Think of a leader/manager in your life who really motivated you to be the best you could be. What attributes or characteristics describe that person? What habits did he or she have that worked for you? Over the past few years, I have asked hundreds of leaders … Read more

The Best Stuff Vs. The Right Stuff: What Quality Has To Do With Getting Full Price, Rate or Fee

By Bill Brooks “But I Can’t Sell on Quality … Ours Aren’t Really the Best on the Market.” Most salespeople believe that quality means “best,” but quality does not really mean best. Quality means conformance to standards and expectations – your prospect’s standards and expectations. Quality means the right stuff – not the … Read more

The Best Stuff Vs. The Right Stuff: What Quality Has To Do With Getting Full Price, Rate or Fee

By Bill Brooks “But I Can’t Sell on Quality … Ours Aren’t Really the Best on the Market.” Most salespeople believe that quality means “best,” but quality does not really mean best. Quality means conformance to standards and expectations – your prospect’s standards and expectations. Quality means the right stuff – not the … Read more