Guest Blog – Unique Grains vs. Flaws: Is the Customer Always Right?

By Abby Sanders of Stone Interiors Across companies, industries and generations, one tenet of customer service has held strong almost universally: the idea that the customer is always right. Fortunately in the construction industry, at least when safety is concerned, we understand that there needs to be a compromise. Sure, … Read more

Guest Blog – Unique Grains vs. Flaws: Is the Customer Always Right?

By Abby Sanders of Stone Interiors Across companies, industries and generations, one tenet of customer service has held strong almost universally: the idea that the customer is always right. Fortunately in the construction industry, at least when safety is concerned, we understand that there needs to be a compromise. Sure, … Read more