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Fabricator Profile: Stone Design Concepts’ Four Tenets for Success

Posted on 28 September 2015 by cradmin

11377472_684596471673277_1340225815_nStone Design Concepts in Ottawa, Ont., Canada, prepared for expansion in advance, and the work seems to have paid off incredibly well. In the early 2010s, the company experienced rapid growth, and Ignacio Manso, then general manager, said the company’s ability to handle all of the new business stemmed from four major improvements that were implemented beforehand:

  1. Focusing more strongly on customer service
  2. Keeping a positive attitude
  3. Staying organized
  4. Delivering products on time and built to spec

Manso freely admitted that the company had problems with all four of the above tenets until a conscious effort was made to implement the new strategy, and it all started with adopting a positive attitude. In order to accomplish this feat a few personnel changes were necessary.

Stone Design Concepts is a fabricator of granite, quartz and marble countertops, stairs and fireplace surrounds, and the company works with many of the top brands of quartz surfacing, including Caesarstone, Silestone, Hanstone and others.

In addition to implementing the four tenets for success, Stone Design Concepts also prepared by bringing in new technology. The CNC machine came first followed by laser templating and new software, providing direct access for builders and reducing customer service calls by 80 percent.

Read more of this Fabricator Profile here: Stone Design Concepts

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