In this episode of StoneTalk, produced by Moraware, host Patrick Foley speaks with Mike Langenderfer, owner of The Countertop Shop in Ohio. Mike praises ISFA’s Million Dollar Mentor program and says that his mentor helped him turn his business around.
Listen to this episode to learn:
- The importance of focusing on customer satisfaction
- What impact International Surface Fabricators Association had on Mike’s business
- How to tell if your countertop business is making money
- Why you have to be able to measure your business in order to improve it
- Analyzing job metrics properly in order to calculate profits
- The importance of empowering your employees to solve problems on their own
- How having a mentor will pay for itself and can turn your business around
A transcript of this episode is available Here.
