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Fabricator Profile: The Countertop Place Offers the Complete Package

Posted on 28 April 2015 by cradmin

GraniteCountertopWichitaRobert Larson, co-owner of The Countertop Place in Wichita, Kansas, boils his success down to being able to command a premium price by offering a complete package that is better than that offered by the competition. Larson believes that providing quality products and services starts with his sales staff. Salespeople and front-end staff must be educated and understand how to satisfy their customers.

Next, Larson says that the front-end staff has to be supported by an efficient, organized and automated shop with a wide choice of materials, which is especially important for the custom retail market. Once you cover all of these bases, you will be able to get a higher price per square foot than those who let their business fall behind in one or more of these areas.

Larson and his partner Mike Bell began their journey on this process by ensuring their staff was well trained and informed on all of their products and processes, followed by automating their fabrication shop to increase efficiency and consistency while decreasing mistakes and accidents. Finally, they began importing a wide selection of quality slabs from Brazil.

Larson was so successful in choosing the right imports for the Wichita market that he now supplies slabs to four other companies. Several of his competitors even send their customers to his warehouse to select slabs directly from The Countertop Place.

Larson and Bell first opened The Countertop Place in 2000, and the company moved to its current 18,000-square-foot facility in 2002. They accept a variety of projects from simple renovations to high-end homes valued at up to $2.5 million.

Read more of this Fabricator Profile here: The Countertop Place

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