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Fabricator Profile: Stoneworks Granite & Quartz Offers 100% Satisfaction Guarantee

Posted on 14 October 2015 by cradmin

kitchen-2webStoneworks Granite & Quartz is located in Edmonton, Alberta, Canada, and was established in 2008 on the principle, “All good stone should have a good home.” Although it began as a motto for the company, the tagline has since become its mission statement.

Owner Choa Tang explains that his success is based on making customer satisfaction and peace of mind the company’s top priorities.

Tang stated that Stoneworks Granite & Quartz has a “unique selling proposition” by offering an all-encompassing satisfaction guarantee. If clients are not completely satisfied with their purchases, “we will offer to remove the stone and provide a full refund on your project,” said Tang. To make the guarantee even more powerful, it is extended for as long as a customer owns the home.

While some fabricators would worry about such a guarantee, Tang holds no reservations about it because he is completely confident in his work and that of his employees. In fact, he credits his people more than  himself for the success of Stoneworks Granite & Quartz, and he tries to make their jobs as easy as possible by using the latest systems.

Although the company once promoted marble rather than quartz in addition to its granite, Tang’s initial vision for the company has not changed. The focus of the business is to provide a one-stop shop where customers can receive custom sinks, fixtures, tile and a full range of in-house services.

Read more of this Fabricator Profile here: Stoneworks Granite & Quartz

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