Are Your Communication Strategies Really Engaging Employees?

by Marcia Xenitelis The frequency at which the word “engagement” appears in any discussion about employee communication has begun to make me wonder whether we clearly understand what the term means. More importantly, do we understand what it means to our clients and customers when they talk about engagement? We … Read more

Are Your Communication Strategies Really Engaging Employees?

by Marcia Xenitelis The frequency at which the word “engagement” appears in any discussion about employee communication has begun to make me wonder whether we clearly understand what the term means. More importantly, do we understand what it means to our clients and customers when they talk about engagement? We … Read more

Your Team Is Your Most Important Asset

by Ellen O. Brownell “You can dream, create, design and build the most wonderful place in the world … but it requires people to make the dream a reality.” –Walt Disney A friend recently required a half-million-dollar liability insurance policy before he could execute a contract for an important kitchen … Read more

Your Team Is Your Most Important Asset

by Ellen O. Brownell “You can dream, create, design and build the most wonderful place in the world … but it requires people to make the dream a reality.” –Walt Disney A friend recently required a half-million-dollar liability insurance policy before he could execute a contract for an important kitchen … Read more

Lampedusa’s Razor: Distinguishing Good Change from Bad Change

“Beware of con artists!” is good advice, especially if they can jeopardize that which we value. How good are we at recognizing a scam when it crosses our path? Here’s one that’s making its way through business corridors: “Change is good, and resistance is bad.” Unquestioning acceptance of that advice … Read more

Lampedusa’s Razor: Distinguishing Good Change from Bad Change

“Beware of con artists!” is good advice, especially if they can jeopardize that which we value. How good are we at recognizing a scam when it crosses our path? Here’s one that’s making its way through business corridors: “Change is good, and resistance is bad.” Unquestioning acceptance of that advice … Read more

Best Practices: Getting Beyond the Buzz and Moving Toward a Workable Strategy of Ongoing Improvement

by David & Lorrie Goldsmith Can you define the buzzword “best practices” or demonstrate how you implement best practices within your countertop or countertop supplies business? Don’t feel bad if you can’t. Often, best practices, if considered at all, are elusive goals that may be confused with the implementation of a new … Read more