Fabricator Profile: A Top En-counter

Provided by Durasein What Huntington Beach, Calif.-based solid surface company A Top En-counter lacks in size, it makes up for through creativity, ingenuity, passion, the utilization of advanced equipment and experience. Owner Kevin Libby didn’t take the traditional path to solid surface fabrication, but rather started his journey building houseboats. … Read more

Business Sense: A Quick Guide to Setting Goals For Your Countertop Business

By Katherine Gifford of Moraware Goals are critical for any business, including the fabrication industry. Without them, it’s like playing a game of darts in a pitch-black room. You keep aiming and throwing, but you have no idea if you’re ever going to hit the bullseye. That’s where KPIs come in.  … Read more

Water Treatment Solutions Case Study: Hard Rock Stone Works

Water Treatment Solutions presents this video case study of the installation for Michigan-based fabricator Hard Rock Stone Works. Robert Finn, V.P. of Operations, describes the issues the company was experiencing with water filtration and the seamless installation of new water treatment systems. Finn also discusses the customer service they received, … Read more

Business Sense: 3 Ways Countertop Fabricators Can Save Money in Their Business

By Katherine Gifford of Moraware Money! There never seems to be enough of it, right? Just when you think you’re in the black, someone drops another slab or a customer complains about a job and you have to rework it for free. Now you’re actually paying to install countertops instead … Read more

Business Sense: Better Data Leads to Better Business Decisions

By Katherine Gifford of Moraware Have you ever heard the saying “garbage in, garbage out”? It’s the perfect description for when you overlook the information input part of your process. If you aren’t thinking about how and why you are entering job info into your job management system, then you … Read more

Business Sense: How to Start Streamlining Your Countertop Shop

By Katherine Gifford of Moraware Many of you already know that a growing shop comes with a few growing pains. As more business comes in, your current process (and head) becomes strained. What once worked smoothly, starts to break down. Important details get missed, customers are upset, and the stress is at … Read more

Business Sense: Good customer service will make you more money

by Katherine Gifford of Moraware It’s too easy to deprioritize customer service when you’re overworked and you don’t have a large enough team to step in and help. And given today’s market, when the jobs are rolling in with little effort, it’s hardly motivating to put extra work into a … Read more

Business Sense: How to Better Manage Countertop Shop Scheduling

By Katherine Gifford of Moraware What words come to mind when you think about your scheduling process? For a lot of fabricators – especially those with smaller operations – it’s chaos.  Striking the right balance of supply and demand is what scheduling is all about, but when everyone at your … Read more

Business Sense: Grow Your Countertop Shop With These First Steps

by Katherine Gifford of Moraware Business is booming in the stone industry! Either you are flooded with new business or you are wanting to be flooded with all that new business. Am I right? Hint: say yes so we can stay friends. Working with fabricators for decades has shown us … Read more

Business Sense: A Quick Guide to Setting Goals For Your Countertop Business

By Katherine Gifford of Moraware Goals are critical for any business, including the fabrication industry. Without them, it’s like playing a game of darts in a pitch-black room. You keep aiming and throwing, but you have no idea if you’re ever going to hit the bullseye. That’s where KPIs come … Read more